FAQ – FREQUENTLY ASKED QUESTIONS

💎 1. What materials are VIELUX jewelry made of?

All VIELUX pieces are crafted from genuine 14K gold, combined with high-quality gemstones, lab-grown diamonds, or premium pearls.
We guarantee the authenticity and purity of our gold, with full certification available upon request.

📦 2. How long does processing and shipping take?

Processing time: 2–7 business days (excluding holidays).

Domestic shipping (within Vietnam): 3–7 business days.

International shipping: 7–15 business days depending on the destination.
Please note: During busy seasons or sale events, processing and delivery times may be slightly longer.

🔄 3. Can I return or exchange my order?

Yes. You can request a return or exchange within 30 days of receiving your order.
Conditions:

Items must be unused, in their original condition and packaging.

Custom-made, engraved, or heavily discounted items are non-returnable.
To start a return, please contact support@vieluxjewels.com.

💰 4. How will I receive my refund?

Once your returned item is received and inspected, we’ll issue your refund to the original payment method (excluding shipping or return costs, if applicable).
Refunds are typically processed within 3–10 business days, depending on your bank or payment provider.

🧾 5. How can I be sure the jewelry is real gold?

Every VIELUX piece is stamped with the 14K gold hallmark and verified for authenticity before shipping.
A certificate of authenticity can be included with your order upon request — free of charge.

🛠 6. Does VIELUX offer a warranty?

Yes. All VIELUX 14K gold jewelry comes with a 1-year warranty covering manufacturing defects.
The warranty does not cover damage caused by misuse, impact, oxidation, or normal wear and tear.

🎁 7. Do your products come with gift packaging?

Yes! Every order includes a luxury jewelry box, perfect for gifting.
You can also choose our premium gift wrapping service during checkout.

🌍 8. Does VIELUX ship internationally?

Yes. We ship to over 50 countries worldwide via trusted international carriers.
Shipping rates and delivery times are calculated at checkout based on your location.

✉️ 9. How can I contact VIELUX?

You can reach us anytime via:
📧 support@vieluxjewels.com
Or through the “Contact Us” form on our official website: www.vieluxjewels.com

💖 10. How should I care for my VIELUX jewelry?

Avoid direct contact with perfume, cosmetics, or harsh chemicals.

Store your jewelry separately in its box when not in use.

Clean gently with a soft cloth and mild jewelry cleaner.

Remove jewelry before showering, swimming, or exercising.