TERMS OF SERVICE

OVERVIEW

This website is operated by VIELUX. Throughout the site, the terms “we”, “us”, and “our” refer to VIELUX. We offer this website, including all information, tools, and services available from this site to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, and merchants.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country or have given us your consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or destructive code.
A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 – PRODUCT INFORMATION

All jewelry items sold on this website are crafted from genuine 14K gold and premium-quality materials. At VIELUX, we are committed to providing accurate descriptions and images of our products. However, slight variations in color, weight, or appearance may occur due to lighting or manufacturing processes.

We reserve the right to discontinue any product at any time without notice. All prices are subject to change without prior notification.

SECTION 3 – ORDERING AND PAYMENT

All orders are subject to acceptance and availability.
Payments are processed securely through our trusted payment gateways. By placing an order, you agree to provide accurate, complete, and current billing and shipping information.
We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized activity, or incorrect information.

SECTION 4 – SHIPPING AND DELIVERY

We offer both domestic and international shipping.
Processing times may vary depending on the item and destination. Estimated delivery times are provided for reference only and are not guaranteed.
VIELUX is not responsible for any shipping delays caused by customs, couriers, or other circumstances beyond our control.

SECTION 5 – RETURNS AND REFUNDS

You have 30 days from the delivery date to request a return.
Returned items must be unused, in original condition and packaging, and accompanied by proof of purchase.
For hygiene and safety reasons, customized or engraved jewelry cannot be returned or refunded.
To initiate a return, please contact us at support@vieluxjewels.com.

SECTION 6 – WARRANTY

All jewelry pieces from VIELUX are guaranteed to be made with authentic 14K gold.
We offer a 1-year warranty against manufacturing defects (this does not cover damage caused by misuse, accidents, or normal wear and tear).

SECTION 7 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our [Privacy Policy].

SECTION 8 – CHANGES TO TERMS OF SERVICE

VIELUX reserves the right to update, modify, or replace any part of these Terms of Service by posting updates on this website.
It is your responsibility to review this page periodically for changes. Your continued use of the website following any updates constitutes acceptance of those changes.

Contact Information
Questions about the Terms of Service should be sent to us at:
📧 support@vieluxjewels.com