LIFETIME GUARANTEE

VIELUX LIFETIME WARRANTY

At VIELUX, each 14K gold jewelry piece is crafted from genuine gold, meeting international quality standards to deliver lasting beauty and durability over time.

We proudly offer a lifetime warranty on all of our 14K gold jewelry.

If your jewelry becomes tarnished, discolored, or accidentally broken, VIELUX will replace it for free – no questions asked.

Simply send us a photo of the product along with your order number via email at support@vieluxjewels.com, and we will quickly process a replacement or provide store credit.

In addition, VIELUX guarantees that every piece is made from certified, genuine 14K gold and crafted with exceptional attention to detail.

The warranty does not cover items that are lost, stolen, scratched, intentionally damaged, or damaged by a third party.
Our fair use policy ensures that every customer is treated equally and fairly.

Please note that each product is eligible for one free replacement under the lifetime warranty policy.
After that, VIELUX is happy to offer a gift card or refund so you can choose a new piece that suits you best.

At VIELUX, each design is more than just jewelry — it’s a symbol of elegance, sophistication, and true value.